FAQs

Ordering and Payments

All questions regarding your ordering experience, payment process, and order cancellation and amendments.

What payment options do you offer?

Securely pay online using Credit cards, Debit cards, net banking, UPI, and available Wallets. Alternatively, customers can also pay using Cash On Delivery.

My payment went through, but my order didn't. What should I do?

If your payment failed during checkout, please promptly contact us at support@hemisfear.in for assistance.

How do I track my order?

Upon placing an order, you'll receive a confirmation email with the order summary. Alternatively, you can log in/sign up to your customer account with the contact email used during checkout to access order details, history, and saved addresses.

Can I cancel or change my order?

For any cancellation or amendments (Size/Colour/Address) to your order write us at support@hemisfear.in within 24 hours of your purchase. Post 24 hours, we may not accommodate such requests. Refunds will be in the form of Gift Cards/Store Credits only.

Refer to our Cancellation and Refund Policy for details.

Shipping, Returns & Exchange

Learn more about order shipping, order tracking, and return and exchange of products.

How long does delivery take?

Orders are typically processed and dispatched within 3-4 days (excluding weekends and holidays). Once the order is dispatched, delivery may take 2-3 days for metro cities or longer for remote areas.

Refer to our Shipping Policy for details.

How can I track my order?

Orders and delivery updates will be communicated via contact email. Visit the order tracking page for real-time order and shipment status.

Can I return or exchange an item?

Log in to our Return and Exchange Portal using your order number and email address to make a return or exchange request. The return/exchange request must be raised with us within 48 hours of order delivery. Additional charges may apply.

Refer to our Return and Exchange Policy for details.

Product and More

All questions regarding product fits, sizing, materials, and washing and caring.

How do I find my size?

Kindly locate the respective size chart beside the Size variation selector on the product page.

How do I know the washing and care instructions?

For lasting garment quality, follow the provided wash and care instructions on the product page or the label inside the garment.

What kind of fabric is used in your clothing?

Material/fabric composition details are listed under product details on the product page, assuring you of premium quality in every HEMISFEAR creation.

Where are your products made?

All HEMISFEAR products proudly originate in India, a testament to our commitment to showcasing and supporting the country's rich artistic heritage and craftsmanship.